Thank you for shopping with Mery Atelier. We value your trust and strive to deliver premium handbags that meet the highest standards of quality and craftsmanship. However, if for any reason you are not completely satisfied with your purchase, we’re here to help. Please carefully read our Return and Refund Policy to understand your rights and responsibilities regarding returns, exchanges, and refunds.

30-Day Return Policy

At Mery Atelier, customer satisfaction is our top priority. We provide a 30-day return window, which means you have up to 30 calendar days from the date of delivery to initiate a return request.

To qualify for a return:

• The item must not be used, worn, or damaged.
• All original tags and labels must be intact and securely attached.
• The product must be returned in its original branded packaging, including any dust bags, paper stuffing, or inserts.
• The item must be in sellable condition (free of perfume, stains, signs of wear, etc.).
• A valid proof of purchase or order confirmation is required (email receipt, invoice, or order number).

Returns that do not meet the above conditions will not be accepted.
 Important: Return requests made after the 30-day window will not be eligible for processing.

How to Initiate a Return

To begin the return process:

1. Contact us at support@meryatelier.com within 30 days of delivery.
2. Include your full name, order number, product name, and the reason for return.
3. Our support team will respond within 24–48 hours with return instructions and the appropriate return address.
4. Once approved, carefully package your item and ship it to the address provided.

All returns must be authorized first via email. Unsolicited returns will be rejected.

Return Shipping Label and Costs

• Prepaid shipping labels are not provided for general returns.
• Customers are responsible for the cost of return shipping, unless the return is due to a defective, damaged, or incorrect item sent by us.
• If the return is approved due to an error on our part, we will provide a prepaid return label or reimburse return shipping costs.

We recommend using a tracked and insured delivery service to ensure safe return delivery. We are not liable for return items lost or damaged in transit.

Return Method

All return shipments must be sent via mail (postal or courier services only).
  In-person returns or drop-offs are not accepted under any circumstances.

Shipping address for approved returns will be provided by our support team upon authorization.

Currency and Payment Mode for Refunds

All purchases and refunds are processed in USD (United States Dollar).

Refunds will be credited to the original payment method used during the checkout process, such as Visa, Mastercard, American Express, PayPal, or other supported platforms. We do not issue refunds via store credit or alternative methods unless specifically requested and approved.

Restocking Fee

We do not charge any restocking fees for returns or exchanges.
  You will receive a full refund of the product cost (excluding original shipping fees, if applicable), provided the return conditions are met.

Damaged, Defective, or Incorrect Items

We take utmost care in packaging and inspecting all orders before shipping. However, in the rare event that:

• You receive a damaged item
• You are sent the wrong product
• Your order arrives with manufacturing defects

Please contact us immediately at support@meryatelier.com within 3 days of delivery.

We may request photos or videos of the issue for documentation and quality assurance. After reviewing your case, we will offer you one of the following:

• A full refund
• A replacement product at no extra cost
• A free return label and exchange

Exceptions / Non-Returnable Items

For hygiene, safety, and custom manufacturing reasons, we do not accept returns or exchanges on:

• Personal-use items, such as cosmetics, perfumes, or sanitary products
• Gift cards or promotional vouchers
• Items marked as Final Sale or Clearance
• Customized, monogrammed, or made-to-order handbags
• Products damaged due to customer misuse, alteration, or negligence

Please ensure the item qualifies before initiating a return. If you are unsure about eligibility, feel free to contact our support team for clarification.

Exchanges

Yes, we accept exchanges for items of equal or higher value.
  Here’s how the process works:

1. Initiate a return for the item you wish to exchange.
2. Once your return is received and approved, you may place a new order for the desired item.
3. If the exchange is due to a mistake on our end, we will cover the shipping cost of the replacement item.

This ensures faster delivery and stock availability of your preferred item.

Refunds

Refund requests must be made within 30 days of delivery.

Once your return is received, our team will inspect the product within 3–5 business days. After successful inspection:

• We will notify you by email about the status of your refund.
• Approved refunds will be processed back to your original payment method within 10 business days.
• Please note, refund timelines may vary depending on your bank or card issuer.

If your refund hasn’t been received after 15 business days from approval, please contact us at support@meryatelier.com, and we’ll investigate it for you.